COLLECTING YOUR
AGING AND BAD
WHOLESALE
TELECOMS DEBT
OUR EXPERTISE
1 / DEBT
Ensuring low Wholesale debt levels for inter-operator services such as Network traffic, Interconnect and International Roaming is a extremely complex and time consuming task. Nevertheless very important.
We are in regular contact with carriers and telecoms providers all over the world in eradicating accounting, audit and collection issues for our clients.
2 / DISCOUNTS
The ever increasing competition for attracting traffic and minutes, have seen a wide range of very complex inter-operator tariffs and discount schemes utilized, often resulting in difficult calculation of accrued discounts and accounts closure.
We have resolved discount issues and disputes all over the world that often have been pending for years.
3 / FRAUD
Despite a plethora of deployed tools and prevention mechanisms, fraud continues to negatively impact telecom providers margins and frustrate industry partnerships.
We have successfully mediated in many fraud cases worldwide and ensured that mutually beneficial settlements was reached on often long outstanding fraud issues.
4 / ADVISORY
With thousands of service providers in the wholesale business, there are also some Bad Payers or even Fraudulent Operations in the mix - neither having the intent of paying their obligations. These 'bad will' companies plays a different game.
Via our 'Red Notice list', we maintain a directory of these Bad Payers and Fraudsters, so our clients can avoid exposing themselves.
Even cleared positions often have forex errors worth considerable amounts
Competences needed are very unique as error types spans thousands across the world
Speculation in deliberate credit elevations often results in audit and accounting issues and lost revenue
Settlement errors often takes long time to correct while funds are unallocated
Ingenious fraud schemes often causes disagreement on financial responsibility
Unsettled issues often creates payment standstills, further locking debt resolution
The high-volume transaction driven business is not built for payment process disconnects
WHOLESALE
SETTLEMENT CHALLENGES
WE BELIEVE
IN 19 YEARS FOCUS
With two decades of experience in managing and eradicating problems associated with wholesale and inter-operator payment transactions, we have maintained our focus and continuously delivered service quality and reliable measures of high recovery performance.
A key component of our service delivery has been the focus on conducting our work with full transparency for our clients. All our interaction is individual, highly collaborative, and mindful of long standing business relationships.
IN LIVING THE VISION
We fundamentally believe that continuous business with the same partners is best done with cleared accounts. We also strongly believe in challenging the norm that a certain un-recovered debt is acceptable.
Because of this belief, we have built a best practice over 16 years, in which the main focus is on meticulously investigating, documenting and hand carrying each debt position till closure. We do this in close cooperation with all involved parties.
IN OUR APPROACH
In principle, we conduct our activities through a systematic and process oriented support model, which we have developed into a unique methodology.
With this technique we are able to action the issues on hand in accordance with our experiences and statistical references model.
A critical approach step is utilizing our proprietary solutions-to-errors catalogue to further accelerate the time to resolution.
AROUND THE GLOBE
Below are listed some of the clients with whom we have worked extensively on eradicating issues related to their wholesale telecoms and inter-operator aging and/or bad debt. As debt accounts contains many unresolved entries from many different partners, our estimations indicate that we have been dealing with more than 90% of Telecom Service Providers worldwide.
19 YEARS
OF FOCUS
At MacAllan & Berg we have a significant number of achievements behind us and hopefully an even bigger number of great accomplishments ahead of us.
2023
MacAllan & Berg started the year well with renewing 3 contracts. Since then we have added 2 entirely new customers - one customer experienced trouble collecting their debt from a specific debtor running into USD millions, and the other customer had experienced a fraudulent scheme.
We are also in discussions with 4 other existing customers about extending our relationship for another 24 months.
2022
We have enhanced and re-branded our 'Blacklisted Operators service' into the 'Red Notice list'. The main focus remains to maintain a directory of the Bad Payers in the Wholesale Telecoms Industry, thereby enabling clients to not make the mistake of doing business with the wrong market actors.
MacAllan & Berg also completed a multi-year, multi-operator project for one of the worlds largest telecommunications groups. The project saw USD tens of millions being resolved, spanning all types of inter-operator issues.
2021
MacAllan & Berg added several new clients in addition to several extensions of an existing contracts. Overall, it was one of our most successful years, that also saw us resolve a 3 year old fraud case for one of the most esteemed Asian Mobile Operators.
2020
MacAllan & Berg continues to grow its market and have since beginning of the new decade assisted in resolving a long pending Group IOT dispute covering 7 mobile operators and a large USDm figure. Additionally, 11 new mobile operators have come onboard as clients with both roaming, interconnect and fraud related debts.
2019
In the last month of 2018 MacAllan & Berg signed a frame agreement with one of the largest Tier 1 telecom operator groups across African, and is now in the process with operationalizing this with the first OpCo's. In addition hereto, other new telco's have chosen MacAllan & Berg to assist with recovering international wholesale telecoms debt.
2018
MacAllan & Berg adds several new telecom service providers as clients and extends contracts with multiple existing clients for both new projects and for forward flow maintenance of debt levels.
2017
One of the largest groups of Operators worldwide signs with MacAllan & Berg for a combined Interconnect and Roaming debt collection project covering more than 15 individual mobile operators. Other clients resign for new periods and MacAllan & Berg now covers a market reach servicing clients from the Far East Asia to the Americas and many countries in between.
2016
MacAllan & Berg signs one of the most renowned and biggest mobile operators in Asia and adds another client in South America.
2015
MacAllan & Berg sees all long term contracts renewed for additional collections work. New clients is also added to the client portfolio.
2014
MacAllan & Berg further expands into African and Asian markets by adding tier 1 and tier 2 mobile operators as clients in South Africa, Malaysia, Singapore, Thailand, Indonesia.
2013
MacAllan & Berg contracts operators from two of the top5 worldwide mobile operator groups for collection services. Singapore market presence is added.
2012
Captus is rebranded as MacAllan & Berg. Dubai office is opened.
2011
Captus continues its success by adding new clients in all regions worldwide and by year end more than 35 Mobile Operators have utilized the services of Captus since its incorporation.
2010
Entering into a new decade, Captus is close to having assisted Mobile Operators in the collection of $100 million in overdue roaming amounts.
2009
Captus launches Fraud Mediation Services for Mobile Operators impacted by fraud traffic on their network. Captus negotiates a settlement on a multi-million dollar fraud case on behalf of a group of CIS Operators affected by inbound roaming fraud from subscribers of a Philippine Network, without the need for costly and time consuming litigation.
2007
Captus establishes partnership with UK based Receivables Management Company, enabling expansion of service offerings. By end year Captus has worked with over 15 Mobile Operators and secured the collection of over €45 million in overdue roaming receivables since its inception.
2005
Lands a contract to collect €5 million in overdue Roaming debt on behalf of Tier one Danish operator. 96% of debt book collected within 6 months. Operator subsequently outsources entire roaming ledger management to Captus and asks Captus to engage with their financial clearing house directly and on all related matters.
2004
Company established in London as Captus Financial Solutions. Secures first roaming collection project from Tier one Austrian Operator. By year end Captus employs 4 people.
WHO WE ARE
Being experts in what we do for our clients transcends down from our management who put simply, are experts in what they do. As such our Management have been instrumental in defining and influencing significant parts of the wholesale telecoms industry over the last decade.
With experience from all entities involved in bringing inter-operator services to market such as Carriers, Operators, Data Clearing Houses, Financial Clearing Houses, Data Analytics vendors, Billing vendors, Collection Agencies and not least Consulting practices, our Management fully understands the financial accounting side of the inter-operator telecoms industry, with a special focus on the debt aspects.
Our Management has personally managed deals with over 300 Tier 1 and Tier 2 Telecom Service Providers and not least discussed the industry with an even larger number over the last decade. They possess an in-depth knowledge of inter-operator services and all the related processes and few industry leaders has financially had as big an impact to the telecoms space as they have. They have also previously founded a number of thriving companies in the industry, targeting optimization of complex and inefficient processes.
MacAllan & Berg has under the guidance of our Management successfully assisted nearly 100 Mobile Operators and dozens of other Telecom Service Providers in collecting their debt and establishing best practices to ensure such issues does not reoccur. In total, MacAllan & Berg have assisted in securing well over a quarter of billion USD in unsettled inter-operator debt.
Our employees are hand-picked and possess the rare niche competences and knowledge required to create the results we have sustained over the last decade. These unparalleled experts are the main reason behind MacAllan & Berg consistently having recovered over 97% of accounting issues placed with us within a mere 6 months.
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